Play Responsibly at RubyReels

At RubyReels Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to responsible gaming and take our duty of care seriously. Our goal is to provide a safe environment where every player can make informed choices about their gambling activity. If you ever feel that gambling is becoming a problem, we are here to help — and we provide a range of tools and resources to support you.

Our Commitment to Responsible Gaming

Here at RubyReels, we understand that for a small number of players, gambling can shift from entertainment to something more concerning. We take this risk seriously and have implemented robust measures to promote safer gambling across our platform. We work in cooperation with the Tobique Gaming Commission, under licence no. 0000002, and we adhere to all regulatory requirements designed to protect our players.

Our RubyReels platform is operated by Novatrix SRL, and we are committed to ensuring that every player who accesses our services has the tools they need to stay in control. Whether you play slots, live casino games, or table games, responsible gaming principles apply equally across all areas of our site.

Recognising Problem Gambling

We encourage all players to be honest with themselves about their gambling habits. Problem gambling can affect anyone, regardless of experience or background. We ask you to consider whether any of the following apply to you:

You spend more money on gambling than you can afford to lose
You chase losses by continuing to play after a losing session
Gambling interferes with your work, relationships, or daily responsibilities
You feel anxious, irritable, or stressed when you are not gambling
You lie to family or friends about how much time or money you spend gambling
You use gambling as a way to escape from problems or negative emotions
You borrow money or sell possessions in order to fund gambling

If you recognise any of these signs in yourself, we strongly encourage you to make use of the responsible gaming tools we provide, or to seek help from one of the professional organisations listed below.

Responsible Gaming Tools Available to You

At RubyReels, we provide a comprehensive set of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team at help@rubyreels.com.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately. If you wish to increase your limit, we apply a cooling-off period to ensure you have time to reconsider.

Loss Limits

We offer loss limit settings that cap the amount you can lose within a defined time period. This tool helps you maintain control over your spending and avoid chasing losses beyond your personal budget.

Session Time Limits

Our RubyReels platform allows you to set limits on how long you can play in a single session. Once your time limit is reached, we will notify you and, if you choose, automatically log you out.

Reality Checks

We can send you regular reminders during your gaming session to let you know how long you have been playing and how much you have spent. These reality checks are designed to help you stay aware of your activity in real time.

Self-Exclusion

If you feel you need a more significant break from gambling, we offer self-exclusion options. You can choose to exclude yourself from our platform for a set period or permanently. During a self-exclusion period, we will prevent you from accessing your account and we will not send you promotional materials. To request self-exclusion, please contact us directly via live chat or email us at help@rubyreels.com.

Account Cooling-Off and Temporary Breaks

We also provide the option to take a temporary break from our casino without a full self-exclusion. This allows you to pause your account for a short period, such as 24 hours, 7 days, or 30 days, giving you time to reflect on your gambling habits.

Protecting Minors

We strictly prohibit anyone under the age of 18 from registering or playing at RubyReels. Our casino is intended solely for adult entertainment. We carry out age verification checks as part of our KYC (Know Your Customer) process to ensure compliance with this requirement.

We strongly recommend that parents and guardians make use of internet filtering software to prevent underage individuals from accessing gambling sites. Recommended tools include:

GamBan — blocks access to all gambling websites across your devices
Net Nanny — parental control software for filtering online content
Kidlogger — monitoring software to track online activity
Betfilter — specialised software designed to block gambling platforms

If you suspect that a minor has accessed our platform, please contact us immediately at help@rubyreels.com. We will investigate and take appropriate action without delay.

Support Organisations and Resources

We encourage any player who feels they may have a gambling problem to reach out for professional help. There are several internationally recognised organisations that provide free, confidential support:

GamCare — www.gamcare.org.uk — support and counselling for gambling-related issues
Gamblers Anonymous — www.gamblersanonymous.org — peer support community
BeGambleAware — www.begambleaware.org — free resources and helpline
GamBan — gamban.com — software to block access to gambling sites
Gordon Moody Association — residential treatment for severe gambling addiction

Dispute Resolution

We are committed to resolving any player concerns fairly and efficiently. If you have a dispute that cannot be resolved through our internal support process, you may contact our approved Alternative Dispute Resolution provider, EGIS, at disputes@egis-adr.com.

Contacting Our Responsible Gaming Team

Our dedicated support team is available 24/7 to assist with any responsible gaming concerns. At RubyReels, we take every request seriously and respond promptly. You can reach us through the following channels:

Live Chat: Available 24/7 directly on our website
Email: help@rubyreels.com
Disputes: disputes@egis-adr.com

We at RubyReels are here for you — not just as a gaming destination, but as a responsible operator that genuinely cares about your wellbeing. Please gamble responsibly, set your limits, and never hesitate to reach out if you need support.

New players are also welcome to explore our RubyReels Casino bonus offers, designed with fair terms to support an enjoyable experience. To get started safely, use the quick RubyReels Casino sign up process and set your limits from day one.

Content updated: June 23, 2026