RubyReels Casino Terms and Conditions

Welcome to RubyReels Casino. These Terms and Conditions govern your use of our website at rubyreels.com and all services we provide. By registering an account, accessing our platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We encourage you to review this document carefully before using our services. If you do not agree with any part of these terms, you must not use our platform.

1. About Us

We are Novatrix SRL, a company incorporated under the laws of Costa Rica (Registration No. 3-102-893958), with our registered address at Province 03 Cartago, County 07 Oreamuno, Potrero Cerrado, Costa Rica. At RubyReels Casino, we operate under a licence issued by the Tobique Gaming Commission (Licence No. 0000002). We are fully committed to providing a safe, fair, and responsible gaming environment to all our players worldwide.

2. Eligibility and Account Registration

To use our services at Ruby Reels Casino, you must meet the following eligibility requirements:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any country from which we restrict access, including but not limited to the United Kingdom, United States, Netherlands, Germany, Poland, Russia, and all other territories listed in our restricted countries policy.
• You must register only one account per person, household, device, or IP address.
• You must provide accurate and truthful information during the registration process.
• You must not act on behalf of any third party when using our platform.

We reserve the right to refuse registration or suspend any account at our sole discretion if we believe these conditions have not been met.

2.1 Know Your Customer (KYC) Verification

At RubyReels, we are required to verify the identity of all players before processing withdrawals. We may request government-issued identification, proof of address, and proof of payment method. Failure to provide requested documentation may result in your account being locked. If we are unable to contact you within two weeks during a verification process, we reserve the right to restrict access to your account until verification is completed.

3. Deposits and Withdrawals

Our RubyReels Casino platform supports a wide range of currencies including EUR, USD, AUD, CAD, NZD, NOK, ZAR, INR, and multiple cryptocurrencies such as BTC, ETH, LTC, USDT, and others. We accept deposits via Visa, Mastercard, bank transfers, e-wallets including Skrill, Neteller, MuchBetter, and various cryptocurrency options.

3.1 Deposit Requirements

• Minimum deposit: €20 (or equivalent in your chosen currency).
• Cryptocurrency deposits are accepted at the equivalent of €20 minimum.
• All deposits are processed immediately upon confirmation.

3.2 Withdrawal Terms

When it comes to ruby reels withdrawal processing, we aim to complete all approved cashouts as close to instantly as possible. Some methods may take up to 5 working days, and bank transfers up to 3 business days. The following limits apply to all rubyreels casino withdrawal requests:

• Minimum withdrawal: €20 (or equivalent).
• Weekly withdrawal limit: €7,500.
• Monthly withdrawal limit: €15,000.
• Maximum daily profit: $50,000 for standard players; $100,000 for VIP members.
• Progressive jackpot winnings are paid in full and are exempt from withdrawal limits.
• Bank transfer intermediary fees of up to €16 may apply.
• USD bank transfer payouts are not available.
• Winnings from no-deposit bonuses are capped at €50.

All withdrawal requests are processed within 72 hours of approval, subject to successful KYC verification.

4. Bonuses and Promotions

At Ruby Reels, we offer a Welcome Package of up to €5,000 plus 200 Free Spins on Elvis Frog Trueways. Our welcome bonus is structured across three deposits as follows:

• First deposit: 100% match bonus up to €2,000 + 100 Free Spins (delivered over 5 days).
• Second deposit: 75% match bonus up to €1,000 + 50 Free Spins.
• Third deposit: 50% match bonus up to €2,000 + 50 Free Spins.

We also offer a dedicated Crypto Welcome Package with matched bonuses up to 0.5 BTC. The ruby reels bonus and all promotional offers are subject to 40x wagering requirements. The minimum qualifying deposit is €20, and all bonuses must be used within 7 days of being credited.

4.1 General Bonus Rules

All bonuses at RubyReels Casino are non-sticky. The following conditions apply universally across all our promotions:

• Maximum bet while a bonus is active: €5 (or $8 AUD equivalent).
• Maximum win from any bonus: €1,000.
• Maximum win from no-deposit bonuses: €100.
• Maximum win from free spins: €200.
• Bonus validity period: 14 days from the date of issue.
• We reserve the right to void winnings obtained in breach of these bonus conditions.

We offer a wide range of daily promotions at Ruby Reels Casino, including Monday cashback, Tuesday reload bonuses, Wednesday free spins, Thursday tournaments, and weekend rewards. Players may also participate in our Drops & Wins promotion with a monthly prize pool of €2,000,000.

5. Loyalty Programme — Ruby Points

Our RubyReels loyalty programme rewards players with Ruby Points for every real-money wager placed on eligible games. Players earn 1 point per €30 wagered on slots, or 1 point per €120 on live casino games. Bonus money wagers contribute at 50% of the standard rate.

Our programme features 15 levels, ranging from Member through to the invite-only VIP tier. Weekly cashback is available on a sliding scale: 3% at Bronze level, 7% at Platinum, and 8% for VIP members (subject to 5x wagering). Cashback is credited every Friday UTC, with a maximum value of €5,000 per week and a maximum win of €10,000. Level-up rewards include free spins and cash prizes, and all members receive a birthday bonus.

6. Responsible Gaming

We at RubyReels Casino are deeply committed to promoting responsible gambling. We provide tools including deposit limits, session time limits, self-exclusion, and cooling-off periods. If you believe you may have a problem with gambling, we encourage you to contact our support team immediately or reach out to independent organisations such as GamCare or BeGambleAware. You must not use our services if you are a problem gambler or have been self-excluded from any gambling platform.

7. Prohibited Activities

When using our platform, you agree that you will not engage in any of the following:

• Fraudulent activity, including the use of stolen payment methods.
• Collusion, cheating, or use of automated software (bots) during gameplay.
• Attempting to exploit software bugs, glitches, or errors for financial gain.
• Opening multiple accounts to obtain bonus offers more than once.
• Any activity that we reasonably believe constitutes money laundering or terrorist financing.

We reserve the right to suspend, restrict, or permanently close any account found to be in breach of these prohibitions, and to withhold any associated funds pending investigation.

8. Intellectual Property

All content available on our Ruby Reels online casino platform, including but not limited to software, graphics, trademarks, and game content, is our intellectual property or that of our licensed providers. You may not reproduce, distribute, or commercially exploit any content without our prior written consent.

9. Limitation of Liability

We provide our services on an "as is" and "as available" basis. While we strive to ensure uninterrupted access to RubyReels Casino, we do not guarantee that our platform will be free from errors, interruptions, or technical faults. We shall not be liable for any loss of profits, data, or other consequential damages arising from your use of our services, to the fullest extent permitted by applicable law.

10. Dispute Resolution

If you have a complaint regarding our services, we encourage you to contact us first via live chat or at help@rubyreels.com. We will endeavour to resolve all complaints promptly and fairly. If a satisfactory resolution cannot be reached through our internal process, you may escalate your dispute to our approved Alternative Dispute Resolution provider, EGIS, at disputes@egis-adr.com.

11. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately upon publication. Continued use of our Ruby Reels Casino services following any amendment constitutes your acceptance of the updated terms. We recommend that you check this page regularly to stay informed of any changes.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Costa Rica. By using our services, you agree to submit to the jurisdiction of the relevant competent courts, unless otherwise stipulated by applicable consumer protection legislation in your territory.

If you have any questions about these terms, please do not hesitate to contact our support team at help@rubyreels.com. We are available 24/7 via live chat to assist you.